Wholesale FAQ – MOQ, Authenticity, Payment, Shipping & OEM
Short answers to what wholesale buyers ask before a first order: minimum quantities, authenticity, payment, lead times, samples and distributor terms. These are the published terms, the same for every buyer at a given stage.
Where an answer needs more room it lives in the buying guides — spec choice, the seven authenticity checks, how MOQ and mixed orders work, freight and import basics, how a quote is built, and packaging. Anything left goes to the account managers who prepare the quotes: message AISILE on WhatsApp or email admin@aisile66.com, or use the form on this page.
What is your MOQ (minimum order quantity)?
MOQ starts from 100 packs per flavor for standard RELX-compatible pods. For OEM/private-label orders the MOQ is 1,000 packs per design. Mixed-container and first-trial orders are negotiable — tell us your target models and volumes.
Are the pods 100% authentic?
Yes. All pods are sourced through authorized channels and every pack carries a verifiable anti-counterfeit code. We support pre-shipment inspection and offer a full refund policy for any authenticity issue.
What payment terms do you accept?
T/T (bank transfer), PayPal and Alibaba Trade Assurance for standard orders. OEM orders require a 30% deposit with balance before dispatch. Credit terms available after 3+ successful orders.
How long is the lead time, and how do you ship?
Standard orders dispatch in 5–7 working days. We ship via DHL / FedEx / UPS express (7–15 days to most markets), and offer consolidated air and sea freight for bulk volumes.
Do you support OEM / ODM and private label?
Yes — your logo on pods and packaging, custom gift boxes, display boxes and retail-ready multi-packs, plus exclusive flavor development with a 45-day turnaround from approved artwork. We provide free design mockups before production.
Can I get free samples before ordering?
We offer a paid sample kit (deducted from your first order) covering the 8 best-selling flavors. Express shipping cost is borne by the buyer.
Which countries do you ship to?
We serve 50+ countries. Buyers are responsible for import compliance and local regulations — we provide full export documentation, and we do NOT ship to markets where these products are prohibited.
What is your quality control process?
Three rounds: batch sampling at production, pre-pack inspection and a pre-dispatch audit. Inspection reports travel with every shipment.
How do I verify the anti-counterfeit code?
Each pack has a unique code printed on the outer carton and inner box. Contact your account manager or email admin@aisile66.com with the code and we will verify it within 24 hours.
What if there is a quality issue?
Report it within 14 days of delivery with photos of the defective packs and their codes. We will credit or replace the affected units on the next shipment.
Can I mix different models and flavors in one order?
Yes — mixed orders are common for first-time buyers. We recommend starting with proven SKUs across generations and expanding once demand patterns are clear.
How do I become a distributor in my market?
Send us your market, target volume and customer profile. We will propose a pricing tier, exclusivity options where feasible, and a starter catalog aligned to local demand.
What documents accompany each shipment?
Packing list, commercial invoice, certificate of origin, and quality inspection report. Additional certificates can be arranged on request.
Do you offer marketing support for distributors?
Yes — product photography, spec sheets and wholesale copy are available on request. OEM partners receive design mockups and print-ready artwork templates.
Get a Quote
Tell us what you need in your market
Send your target models, flavors and volumes — itemized pricing plus shipping options for your market, back within 24 hours.
Prefer to talk it through? Message AISILE on WhatsApp (+86 155 6191 2527) or email admin@aisile66.com.